Submit RMA to Windmill Computing

Please note:

• All units returned to Windmill Computing Limited (WCL) for any reason (e.g. warranty repair, refund) must have an authorised RMA number. An RMA number on the outside of the package will speed the process.
• Merchandise received at WCL without an associated RMA number will be rejected, quarantined and held awaiting return to the sender at their expense.
• To obtain an RMA number from WCL, you must complete the electronic RMA form below.
• RMAs will only be issued to customers who bought their unit directly from WCL. Do not send items until we have accepted your RMA request.
• After you receive an RMA acceptance email including RMA number, please send your package to:

  RMA DEPT
  Windmill Computing Limited
  Broadoak Lodge
  Horsham Road
  CRANLEIGH
  GU6 8DJ
  UNITED KINGDOM

• RMA numbers are valid for 14 days from date of issuance.
• We strongly recommend that you insure and track any package sent to us; we cannot be responsible for merchandise that is damaged or lost in transit.
• Returns for warranty repair should only include the defective product unless otherwise specified. WCL cannot be responsible for the replacement of any other materials added other than those covered by the RMA, including product box/packaging.
• Units may either be repaired locally or returned to the manufacturer for more complex repair or replacement.
• When emailing to inquire about the status of your RMA, please quote the RMA number in the subject.

Enter the details of the RMA you wish to submit and click on the Send RMA button.

Serial number

Part number

Quantity

Your reference

Fault description

Company name

Email address

Phone number

Invoice/Despatch note number

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Queries

If you have any queries, please telephone or fax us using the numbers shown below.

Telephone: +44 (0)1483 276454

Fax: +44 (0)845 280 4899